Returns

Thank you for choosing to shop with The Little Hidden Home! We really hope that you love your purchase, but if not and you need to return an item, we are here to help. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@thelittlehiddenhome.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any items returned to us are at your own risk and expense, so we recommend using a recorded service as The Little Hidden Home is not liable for the costs of lost items. If the returned item is lost in the post we will be unable to process the return.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus postage and packaging on non-faulty items). Please remember it can take some time for your bank or credit card company to process the refund and The Little Hidden Home accepts no responsibility for these timescales.